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Privacy Policy


1. **General Provisions**

Welcome to the information portal of Hotel Girassol da Serra. By these Terms of Use, the user is informed and agrees that, by using the portal of Hotel Girassol da Serra, they automatically adhere to and agree to fully submit to the conditions of this TERMS OF USE and any of its future amendments. Hotel Girassol da Serra may change, modify, and/or adjust these TERMS OF USE at any time, and such changes, modifications, and/or adjustments will only take effect upon becoming public. Therefore, the USER undertakes to review the TERMS OF USE of the Hotel from time to time, making it clear that the USER is subject to the acceptance of the TERMS OF USE in force at the time of their access or use of the services provided by Girassol da Serra.
It is advisable to also read our Privacy Policy, which also governs the use of our website and platform and establishes the terms under which we may process any personal information we collect about you, or that you provide to us, and are incorporated by reference in these Terms. By accessing or using our booking platform, you acknowledge and agree that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, kindly refrain from using or accessing our platform.

2. **Key Concepts for a Better Understanding of the Terms of Use of Hotel Girassol da Serra's Website:**

   - **USER(S):** Individuals or legal entities that access and use the services of the website
   - **CLIENT:** Individual or legal entity that acquires hotel services through Hotel Girassol da Serra's website.
   - **WEBSITE:** Set of pages or a place on the Internet environment occupied with CONTENT from a company or an individual.
   - **Hotel Girassol da Serra Website:** It is the internet site registered with the Brazilian Network Information Center ( under the domain, with all resources related to it.
   - **HOSPITALITY SERVICE PROVIDER:** The Hospitality Service Provider is responsible for the Hospitality Product and all reservation contracts.
   - **ADVERTISER(S):** Individuals or legal entities that advertise their ads or publicity on Hotel Girassol da Serra.
   - **COOKIE(S):** Small text file stored in browsers. This feature allows the identification of USERS and the memorization of preferences.
   - **LINK(S):** Means an electronic access, either through images or words, that allows connection to other screens of the same WEBSITE, or, also, to other WEBSITES.
   - **SPAM:** Emails sent to a group of USERS without their proper permission.
   - **CONTENT:** Includes text, programs, scripts, graphics, photos, sounds, images, music, videos, audiovisual combinations, animations, interactive features, and other materials that USERS and ADVERTISER(S) or HOSPITALITY SERVICE PROVIDER have access to or submit to a WEBSITE.

3. **Description of Services:**

The website is an environment with content about the hotel, connecting the client to a reservations team. Any errors in the operation of the Hotel Girassol da Serra website will be corrected during the necessary maintenance period. The hotel is not responsible for damages arising from the unavailability or malfunction of the Hotel Girassol da Serra website. The USER(S), through these TERMS OF USE, agrees to be identified by the system of the Hotel Girassol da Serra website, such as in the use of COOKIES and/or other technologies. This policy aims at the continuous improvement of the services provided by the Coral and Shells website.

4. **Privacy Policy**

   4.1. It is part of Hotel Girassol da Serra's policy to respect the privacy of its users; therefore, under no circumstances will data that may be registered with Hotel Girassol da Serra be commercialized in any circumstances.
   4.2. All personal data reported to our site, or collected by our site, is stored in a reserved database with restricted access to some authorized employees, who are obligated, by contract, to maintain the confidentiality of the information and not use it improperly.
   4.3. User data and information regarding navigation may be used by Girassol da Serra to improve the user experience on our site. User-provided information and personal data, provided by users or collected by our site, will not be transferred to third parties, even though anonymous data may eventually be used for the implementation of improvements on the site.

5. **Property Rights**

   5.1. The user acknowledges and agrees that the content, including but not limited to, texts, photographs, graphics, videos, or other materials contained on Hotel Girassol da Serra, as well as information disclosed by other means such as email, may be protected by copyrights, trademarks, patents, or other intellectual property rights and applicable law. The user acknowledges and agrees that they may not copy, reproduce, transmit, distribute, or create derivative works from such materials or information without the express authorization of the respective owner.
   5.2 – Hotel Girassol da Serra is not responsible for the unauthorized use, including issues related to intellectual property, of the content taken from the Site by third parties, thus being exempt from any action, request, claim, and/or complaint proposed due to such misuse.

6. **Access and Use of the Booking Platform**

The Platform is currently available for your personal and non-commercial use, free of charge. We do not guarantee that access to the Platform, or any content within it, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Platform, and we will inform you about these changes through written notification. As conditions for your use of our Platform, you agree that: you are at least 18 years old; you have the legal capacity to assume a legal obligation; you will use the Platform in accordance with these Terms; you will use this Platform only for your private use.
If you use this Platform on behalf of another person, you will inform them about the Terms that apply to any searches and/or reservations you made on their behalf, including all the standards and restrictions that apply to such searches and/or reservations.

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